Product Returns Product Guarantee—100 Percent Satisfaction
TMI/UCS product quality is guaranteed. If, after purchasing a TMI/UCS product and using it for a reasonable time, a retail customer determines it to be unsatisfactory; the customer should return it to our store for replacement or credit. This guarantee applies only to products that have not been misused, intentionally damaged, discontinued or outdated. Customer satisfaction is our goal. If, for any reason, a customer is not 100% satisfied with a TMI/UCS product, credit from TMI/UCS will be calculated at 100% of the price paid at time of purchase. Overstocked, obsolete, seasonal, discontinued or special promotional products are not returnable.

Defective or Damaged Product
If a product is defective or damaged, it may be returned within 90 days of purchase from TMI/UCS for credit or replacement. Credit will be calculated at 100% minus any rebates paid on the product. TMI/UCS will reimburse a Member for shipping costs incurred for such returned product limited to the amount of ground UPS or regular mail only, or Priority Mail for orders shipped from Hawaii, Alaska, Puerto Rico or the Virgin Islands. Shipping must be prepaid on all product returns. If a product is being returned due to defect or damage in transit or an order error on TMI/UCS’ part, the Member will be reimbursed for shipping costs.

NOTE: TMI/UCS reserves the right to refuse a return if it suspects fraud, abuse or breach of any of these Policies and Procedures.