Subscription FAQ

Have Questions About Our Products?

What is the CSP Subscription Program?

A CSP Subscription allows you to receive your herbal regimen right to your door, on a specific day; every month, every two months, or every three months automatically. Setup your account to include your favorite CSP products and customize your CSP Subscription according to your herbal health needs.

What are the requirements for a Subscription?

The Subscription requirements include an active CSP Customer account, a shipping address, and a valid debit/credit card.

How do I set up my Subscription?

To set-up your Subscription just go to www.commonsenseherbs.com. Select your favorite CSP subscription products and choose how often you want your order to be shipped to you, (every month, every two months or every three months). Note: The day you setup your Subscription will be the date your order will be shipped out each subsequent month.

Once I set up my Subscription, can I change the items in my order?

  • Yes, your order is fully customizable. If you feel you would like your next shipment to include different products, you may change the items in your order.
  • Order changes can be made online by logging into your CSP Customer account. If you need further assistance, reach out to our Customer Service at 800-527-5682, no later than 3 days prior to your scheduled Subscription date.
  • Subscription orders are processed by 1pm PST on your chosen date. Any changes made after the 3-day deadline will be reflected on your next month’s order. Note: Order Department Closes at 5:30pm PST. Online orders can be made 24 hours a day, 7 days a week.
  • CSP Wellness Program items cannot be changed through your online account. If you need to change the items, please reach out to Customer Service.

Will I still be able to receive Common Sense™ Reward Points on my Subscription?

Yes, if your Subscription is active, payment has been approved and completed, you will receive your Common Sense™ Reward Points on your personal account.

Can I apply my Common Sense™ Reward Points to my Subscription?

Since Common Sense™ Reward Points must be applied during online checkout, they cannot be applied to your Subscription’s automatic renewal payments. You may place a separate order and apply Reward Points to the new order. These items will be shipped separately.

Can product specials or promotions be added to my Subscription?

CSP product promotions cannot be added due to the intent of the CSP Subscription Program, this includes items already in your Subscription order. A separate order can be made to take advantage of our specials and promotions; these items will ship separately from your CSP Subscription order.

Can I apply a promo or discount code to my Subscription?

No, certificates, discounts or promotions are not applicable.

When will my order be processed and billed?

Your order will be processed and billed on the date you choose (e.g. monthly, every two months, or every three months). All subsequent orders will be processed and billed 1 month after your initial order on the date you selected. You have up to 3 days prior to each shipment date to update your CSP account or contact Customer Service to make any changes to your Subscription order.

How can I confirm my order has been processed?

CSP will notify you via email when the order has been processed.

How long does it take to receive my Subscription?

After your Subscription order is processed, you will receive an email from our shipping carrier with a tracking number and an estimated time of arrival.

Can I change where my Subscription gets delivered?

Yes, the simplest way is to log into your CSP account and update any details for your next shipment. You may also email us at [email protected] or call Customer Service at 800-527-5682 to update your shipping address, no later than 3 days prior to your processing date.

What if my email address, phone number and / or delivery address changes?

To ensure you stay updated with all your orders, be sure to keep your information up to date by logging into your CSP account providing all current information. You may also email us at [email protected] or contact Customer Service at 800-527-5682 to update your information as soon as possible, no later than 3 days prior to your next shipment.

How many Subscriptions orders can I have on my account?

You can have up to three Subscription orders per month.

What if an item in my subscription is on backorder?

CSP will notify you as to which items are backordered. The backordered items will be shipped separately at no extra cost as soon as they become available.

What if products on my Subscription order are discontinued or otherwise non-orderable?

CSP Customer Service will contact you and your product(s) will be replaced with other product(s) of your choice of equal value. You may also contact Customer Service at [email protected] to inquire in the event this occurs.

Can I deactivate my Subscription?

Yes, you may deactivate your Subscription at any time prior to the scheduled ship date. If your Subscription is not canceled in time before your current shipment is processed, your Subscription will be deactivated for your next shipment forward.

What happens if there is a problem with my credit card?

If there is a problem processing your credit card (e.g. your card is declined or expired), you will be notified by CSP. It is your responsibility to correct the billing issue, (i.e. provide a new credit card number, check the expiration date, etc.) so that the order can be processed. Once your payment method has been updated, your order will be processed on your ship date or immediately if your ship date has passed. Your ship date will be updated to the new date your order was processed. If you need to make any changes log into your CSP Customer account or contact Customer Service at [email protected] or 800-527-5682.

What is your return policy?

  • Full refund within 90 days of purchase, less 10% restocking fee, shipping fees, commissions, and Reward Points where applicable.
  • If a refund is requested anytime during the Subscription program shipping fees will be deducted from the refund and the CSP Customer or Affiliate Partner is responsible for ‘Return’ shipping charges.
  • If a product is being returned due to defect or damage in transit or an order error on CSP’s part, the Customer or Affiliate Partner will not be charged for ‘Return’ shipping costs as authorized by CSP Customer Service. If you have any questions, contact Customer Service at 800-527-5682 or email at [email protected]